How to assign dialog to another team member

Alex Cowell Updated by Alex Cowell

On the live chat interface, supervisors can view queued customers on the left of the dashboard.

When a live chat manager is ready to assign or reassign a customer to an agent, they will navigate to the top right of the dialogue box. You can use the screenshot below for reference.

Of the three dials, select the icon that represents a person. Click the icon and select the preferred agent from dropdown.

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