Google Tag Manager integration
How to add Markeaze to your Ecwid store
How to connect a corporate email to Markeaze
How to install Markeaze on multiple websites
How to install Markeaze with Google Tag Manager
How to link your Facebook business account with Markeaze
How to manually paste Markeaze code on Google Tag Manager
How to match your store statuses with Markeaze
How to share product cards right in the chat window
Sell items feed configuration
How to assign dialog to another team member
How to change a customer's name and email
How to close and re-open a dialog
How to create and use saved replies
How to get supervisor's attention
How to setup intents
How to change audio notifications
How to change your chat widget position
How to enable desktop push notifications if they were blocked?
How to set up your Branding and Emails
How to style your chat widget to keep your brand recognizable
How to automatically route dialogs to the right team member
How to automatically start chat with customers
How to change currency or timezone
How to collect customer information using survey forms
How to create and track custom attributes
How to delete your account
How to set up working hours for your account
How to setup your own smart filters
How to add a new team member
How to manage your team members
What is a global Markeaze profile?
What is your member profile?
Privacy & Terms
Updated by Alex Cowell
Sometimes a customer needs assistance beyond an agent’s knowledge or skill level. To inform a live chat manager that you need help, you simply click the bell notification icon on the top right of the dialogue box. View the screenshot below for reference.
The dialog will remain open between you and the customer. Markeaze will alert the supervisor that you require assistance.