Can I get a refund?
According to our Terms of Service, each Plan is a prepaid month-to-month subscription service. It is automatically renewed at the end of the paid period unless it is explicitly canceled before the start of the new billing period.
Charges paid by the Customer are non-refundable. Nevertheless, we will be able to provide a refund on the following occasions:
- The customer was not sending any emails in the last month (the last billing period).
- The customer canceled the subscription before the new billing period started, but due to a system malfunction, the subscription remained active.
- The customer could not use the features over the period they have paid for due to a system malfunction or unexpected issues caused by it.